As an independent installation professional, the impression you make on customers can have a huge impact on your success and growth. Mastering these five areas will help you stand out, build a stellar reputation, and keep customers coming back for more.
Professionalism is your calling card. Your professional appearance and demeanor are the first things a customer might notice. Always wear clean, presentable work clothes and maintain a neat, well-groomed look. Consider wearing a branded uniform or prominently displaying any certifications or badges that demonstrate your expertise and credibility. Your professionalism sets the stage for a positive customer experience and reflects the quality of your work.
Exceptional craftsmanship sets you apart. Customers seek out installation professionals who consistently deliver top-quality work. Hone your skills, stay updated on industry best practices, and use the best tools and materials for each job. Take pride in your workmanship, pay attention to detail, and always aim to exceed customer expectations. Build a portfolio of your best work to showcase your expertise to potential clients.
Reliability builds trust and loyalty. In the installation business, your word is your bond. It’s simple; do what you say you’ll do. Customers appreciate professionals who honor their commitments and complete projects on time and according to plan. When unexpected challenges arise, communicate proactively with the customer, so they understand what is being done to resolve the issue. Consistency and follow-through are key to building long-term customer relationships.
Respect for customers’ homes. Treat a customer’s home with the same care you’d treat your own. Be mindful of parking, use drop cloths and protective materials to prevent any potential damage, and always leave the job site cleaner than when you arrived. Demonstrating respect for customers’ property shows that you value them and their trust in you.
Clear communication keeps everyone informed and happy. Effective communication is key to a smooth, successful installation. Keep customers and your partners informed about project progress, timelines, and any changes or challenges that may come up. Encourage questions and provide clear, concise answers. Regular updates and open lines of communication help build confidence and satisfaction for all stakeholders involved in the project.
By focusing on these five areas, you’ll differentiate yourself as an installation professional who delivers exceptional service and results. Customers will remember your professionalism, quality, reliability, respect, and communication – and they’ll be eager to recommend you to others.
Looking to grow your installation business with a steady stream of work? Partner with Crew2 today!
INTERIOR LOGIC GROUP – PRIVACY POLICY Last Updated: January 30, 2023
Interior Logic Group and its affiliates (collectively “Company,” “our”, “us” or “we”) are committed to protecting your privacy. This Privacy Policy applies to personal information we obtain about individuals: (i) on www.interiorlogicgroup.com and any other Company-owned websites or online services that links to this Privacy Policy (collectively, the “Site”); (ii) who are representatives of our vendors; (iii) who provide business contact information to us; (iv) who apply for a job with us; and (v) who register for an account with us or submit information to us for the purposes of obtaining our services or products, in each case, directly or through our third party service providers. In this Privacy Policy, we describe the types of personal information we collect, how we may use the personal information, with whom we may share it and the choices available to you. We also describe the measures we take to safeguard the personal information and tell you how to contact us about our privacy practices. Please read this Privacy Policy carefully.
In addition to this Privacy Policy, different privacy notices may apply to you depending on your location or relationship with Company.
If you are a California consumer, please refer to the “Your California Privacy Rights” section for more information about your privacy rights.
Capacity You represent to Company that you have the authority to visit the Site. The Site is only intended for individuals who are at least 18 years of age. We do not knowingly encourage or solicit visitors to the Site who are under the age of 18 or knowingly collect personal information from anyone under the age of 18.
Collection of your Personal Information You may choose to provide us with your personal information when you visit the Site or interact directly with us or indirectly via our third party service providers, for example in connection with an inquiry, job application, account registration, or in connection with complying with applicable legal requirements. Such personal data may include your full name, date of birth, company name, job title, email address, phone number and government ID. In addition, when you use our Site, we may (ourselves or through a third-party vendor) automatically gather information about your devices and your usage of the Site, such as your IP address, identifiers associated with your device, browser and device characteristics, website preferences, information regarding websites accessed immediately before and after your visit to the Site, the date and time of your visit to the Site, and information about how you navigate our Site.
We may collect personal information from third parties, such as a resume sent to us by recruiting firms, background information from a background check provider, and personal data we viewed on social media (e.g., LinkedIn).
We may also collect the personal information of employees of our vendors (for example, basic identifying and contact information, including name, title, work email address, work postal address, and/or work telephone number, as appropriate) from the vendor for where this is necessary to receive products or services from, or otherwise conduct business with, such vendor.
Information regarding how you access the Site (e.g., browser type, access times, and IP address) and your hardware and software is automatically collected through the use of cookies (a small text file placed on your hard drive) or other technologies or tools. For more information on our use of cookies, please see the “Use ofCookies” section below.
Some internet browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference (the “DNT Signal”) to websites you visit indicating that you do not wish to be tracked. At this time, we do not currently respond to DNT Signals.
Use of your Personal Information Generally We may use the personal information we collect about you to:
Provide our Site or our other products and services;
Communicate with you, including for marketing purposes;
Establish and manage our business relationships;
Personalize your experience with us, including on the Site;
Perform analytics (for example, market research, trend analysis, and financial analysis);
Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Site, products, and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing other internal functions; evaluating job applications; and to conduct due diligence activities in connection with an actual or prospective corporate transaction to which we are party);
Maintain and enhance the safety and security of our Site and other properties, and prevent misuse;
Protect against, identify, and prevent fraud and other criminal activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements.
With respect to employees and job applicants We may use the personal information we collect about you to:
Evaluate job applicants
Conduct background checks where permissible and all applicable requirements are met.
Manage your employment relationship with us, including for:
onboarding processes;
timekeeping, payroll, and expense report administration;
employee benefits administration;
employee training and development requirements;
the creation, maintenance, and security of your online employee accounts;
reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;
workers’ compensation claims management;
employee job performance, including goals and performance reviews, promotions, discipline, and termination; and
other human resources purposes
Manage and monitor employee access to our facilities, equipment, and systems.
Conduct internal audits and workplace investigations.
Investigate and enforce compliance with and potential breaches of our policies and procedures.
Provide employee information and that of their dependents/beneficiaries to tax authorities and benefits providers
Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions.
Maintain commercial insurance policies and coverages, including for workers’ compensation and other liability insurance.
Perform workforce analytics, data analytics, and benchmarking.
Track, monitor, and report outcomes related to human capital management, including diversity, equity, and inclusion metrics.
Administer and maintain our operations, including for safety purposes.
In connection with informing current or future customers or clients of our services, products, and culture.
Exercise or defend the legal rights of us and our employees, affiliates, customers, contractors, and/or agents.
Complying with U.S., state, local and non-U.S. laws, rules and regulations.
We also may use the personal information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.
Disclosure of your Personal Information Company does not sell, rent, or lease its customer lists to third parties. Company may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. You may opt-in to certain kinds of marketing, or all forms of marketing at any time, by contacting us and you may unsubscribe to receiving emails by clicking on the “opt-out” or “unsubscribe” link provided in all our marketing emails. In addition, Company may share personal information with our service providers to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Company, and they are required to maintain the confidentiality of your information. In addition, Company may provide general demographic, aggregated, or deidentified information about our Site users and customers and their preferences to advertisers and other existing or prospective business partners.
We may also disclose your personal information if required to comply with applicable law, including to comply with legal process served on Company or the site; (b) to protect and defend the rights or property of Company; (c) to act under exigent circumstances to protect the personal safety of users of Company, or the public; (d) in connection with an investigation of suspected or actual fraudulent or other illegal activity, or (e) as part of a merger, acquisition, or other transaction resulting in a change of control of Company or a sale of substantially all of the assets of the business or of a particular product line or division of the business (including in the event of a reorganization, dissolution, or liquidation).
Use of Cookies Company websites may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server.
You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company services or websites you visit.
Security of your Personal Information Company takes reasonable and appropriate measures to secure your personal information from unauthorized access, use, or disclosure. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect so we cannot guarantee, and you should not expect, that your information will be secure in all circumstances.
Use of the Site This Site is hosted in, and our services are provided from, the United States, and this Site is not intended for international users. If you provide your personal information through the Site, you consent to the transfer of your information from your country of residence to the United States.
Updates to this Privacy Policy Company may occasionally update this Privacy Policy and will note the date of last revision above. Company encourages you to periodically review this Privacy Policy to be informed of how Company is collecting, using, disclosing, and protecting your information.
Contact Information If you have questions or comments regarding this Privacy Policy, please contact Company at privacy@interiorlogicgroup.com.
Your California Privacy Rights This California Privacy Rights section supplements the Privacy Policy with respect to specific rights granted under the California Consumer Privacy Act of 2018 (as amended, the “CCPA”) to natural persons who are California residents and provides information regarding how such California residents can exercise their rights under the CCPA. This supplement is only relevant to you if you are a resident of California as determined in accordance with the CCPA. Information required to be disclosed to California residents under the CCPA regarding the collection of their personal information that is not set forth in this CCPA supplement is otherwise set forth in the Website Privacy Policy.
What information do we collect about you? The types of personal information we collect about you depends on the nature of your interaction with us. The categories of personal information we have collected from individuals on this Website over the last twelve (12) months include the following:
Category
Examples May Include
Collected
A. Identifiers
Name, contact details and address (including physical address, email address and Internet Protocol address), and other identification (including social security number, passport number and driver’s license or state identification card number).
YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Telephone number, signature, bank account number, other financial information.
YES
C. Protected classification characteristics under California or federal law
Date of birth, citizenship and birthplace.
YES
D. Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
YES
E. Biometric information
Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns and voice recordings or keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contains identifying information.
NO
F. Internet or other similar network activity
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
YES
G. Geolocation data
Physical location or movements.
YES
H. Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information.
NO
I. Professional or employment-related information
Current or past job history or performance evaluations.
YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
NO
K. Inferences drawn from other personal information
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
NO
L. Sensitive Personal Information (see further information on use of sensitive personal information below)
Social security, driver’s license, state identification card, or passport numbers; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; union membership; biometric information for the purpose of uniquely identifying an employee; and personal information collected and analyzed concerning an employee’s health.
YES
(for example, social security numbers needed for employees’ benefits applications)
We do not knowingly collect or solicit personal information from anyone under the age of 18.
We do not collect or use sensitive personal information other than:
To perform services, or provide goods, as would reasonably be expected by an average consumer who requests those goods or services;
As reasonably necessary and proportionate to detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information;
As reasonably necessary and proportionate to resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for such actions;
For short-term, transient use (but not in a manner that discloses such information to another third party or is used to build a profile of you or otherwise alter your experience outside of your current interaction with us);
To perform services on behalf of our business;
To verify or maintain the quality or safety of a service or to improve, upgrade, or enhance such service or device; and
To collect or process sensitive personal information where such collection or processing is not for the purpose of inferring characteristics about a consumer.
We retain the categories of personal information set forth above in “What information do we collect about you?” subsection of this California Privacy Rights section only as long as is reasonably necessary for those purposes set forth above in “Use of Personal Information” section, except as may be required under applicable law, court order or government regulations.
Who do we disclose your personal information to? We do not share for the purpose of cross-context behavioral advertising or sell (as such terms are defined in the CCPA) any of the personal information we collect about you to third parties.
Within the last twelve (12) months, we have disclosed personal information collected from you for a business purpose to the categories of third parties indicated in the chart below. We may also have disclosed your information to other parties as may be required by law or regulation, in response to regulatory inquiries, or to exercise or defend legal claims.
Personal Information Category
Third-Party Recipients May Include
A. Identifiers
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
C. Protected classification characteristics under California or federal law
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
D. Commercial information
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
E. Biometric information
N/A
F. Internet or other similar network activity
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
G. Geolocation data
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
H. Sensory data
N/A
I. Professional or employment-related information
Affiliates, business partners such as homebuilders, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the items specified in “Use of your Personal Information”
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
N/A
K. Inferences drawn from other personal information
N/A
L. Sensitive Personal Information
Government agencies, administrators, law firms, consultants, pursuant to legal process, affiliates, IT service providers, HR service providers, benefits providers, and other vendors who assist us with the applicable items specified in “Use of your Personal Information”
We may also share your personal information with applicable third parties in the event of a reorganization, merger, sale, acquisition, assignment, bankruptcy proceeding, or other disposition of all or a portion of our business, assets or shares.
Your rights under the CCPA Deletion Rights: You have the right to request that we delete any of your personal information that we retain, subject to certain exceptions, including, but not limited to, our compliance with U.S., state, local and non-U.S. laws, rules and regulations. We will notify you in writing if we cannot comply with a specific request and provide an explanation of the reasons.
Disclosure and Access Rights: You have the right to request that we disclose to you certain information regarding our collection, use, disclosure and sale of personal information specific to you. Such information includes:
the categories of personal information we collected about you;
the categories of sources from which the personal information is collected;
our business or commercial purpose for collecting such personal information;
the categories of third parties with whom we disclose the personal information;
the specific pieces of personal information we have collected about you; and
whether we disclosed your personal information to a third party, and, if so, the categories of personal information that each recipient obtained.
Correction Right: You have the right to request that we correct any inaccuracies in the personal information that we retain, subject to certain statutory exceptions, including, but not limited to, our compliance with U.S., state, and local laws, rules and regulations. We will notify you in writing if we cannot comply with a specific request and provide an explanation of the reasons.
No Discrimination: We will not discriminate against you for exercising your rights under the CCPA, including by denying service, suggesting that you will receive, or charging, different rates for services or suggesting that you will receive, or providing, a different level or quality of service to you.
How to Exercise Your Rights: To exercise any of your rights under the CCPA, or to access this notice in an alternative format, please submit (or have an authorized agent submit on your behalf) a request using any of the methods set forth in the Contact us section below.
Contact us For any requests relating to the exercise of your rights under the CCPA, or questions regarding our processing of your personal information, please submit or have your authorized representative submit a request using any of the methods set forth below.
Call us using the following toll-free number: 800-959-8333
Email us at the following email address: privacy@interiorlogicgroup.com.
We will contact you to confirm receipt of your request under the CCPA and request any additional information necessary to verify your request. We verify requests by matching information provided in connection with your request to information contained in our records. Depending on the sensitivity of the request and the varying levels of risk in responding to such requests (for example, the risk of responding to fraudulent or malicious requests), we may request further information in order to verify your request. You may designate an authorized agent to make a request under the CCPA on your behalf, provided that you provide a signed agreement verifying such authorized agent’s authority to make requests on your behalf, and we may verify such authorized person’s identity using the procedures above. If we request further information from you to verify your request and we do not receive your response, we may deny your request.
